💬 Survey
Users will tell you exactly what they want. Then use the product completely differently.
📋 In-app surveys
"On a scale of 1 to 5, how likely are you to abandon this survey before finishing it?"
Ask questions along your users' journey.
- Hotjar - On-site polls and feedback widgets alongside heatmaps.
- Pendo - In-app surveys and NPS tied directly to product usage data.
- PostHog - In-product surveys integrated with analytics and feature flags.
- Refiner - In-product microsurveys for SaaS.
- Screeb - User feedback and in-product surveys.
- Sprig - In-product surveys and concept testing tied to real user segments.
🔬 Feedback analysis
We have 10.000 pieces of user feedback. They all say "make it faster." Faster than what?
Aggregate, tag, and extract signal from qualitative feedback at scale.
- Chattermill - AI-powered feedback analytics for CX and product teams.
- Enterpret - AI-native feedback analysis aggregating support tickets, reviews, and NPS at scale.
- Kapiche - AI-driven theme discovery and clustering from unstructured customer feedback.
- Thematic - AI-powered thematic analysis for clustering recurring themes from open-ended feedback.