Survey
Users will tell you exactly what they want. Then use the product completely differently.
In-app surveys
"On a scale of 1 to 5, how likely are you to abandon this survey before finishing it?"
Ask questions along your users' journey.
- Hotjar - On-site polls and feedback widgets alongside heatmaps.
- Pendo - In-app surveys and NPS tied directly to product usage data.
- PostHog - In-product surveys integrated with analytics and feature flags.
- Refiner - In-product microsurveys for SaaS.
- Screeb - User feedback and in-product surveys.
- Sprig - In-product surveys and concept testing tied to real user segments.
Feedback analysis
We have 10.000 pieces of user feedback. They all say "make it faster." Faster than what?
Aggregate, tag, and extract signal from qualitative feedback at scale.
- Chattermill - AI-powered feedback analytics for CX and product teams.
- Enterpret - AI-native feedback analysis aggregating support tickets, reviews, and NPS at scale.
- Kapiche - AI-driven theme discovery and clustering from unstructured customer feedback.
- Thematic - AI-powered thematic analysis for clustering recurring themes from open-ended feedback.